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Contact Us
  • For Our Customers:

    We are glad to answer all your questions as customers or potential customers.

    Please communicate with us:

  • Online-Sales:

    hi@varlascooter.eu

  • After-Sales:

    support@varlascooter.eu

  • Suggestions & Complaints & Compliments

    info@varlascooter.eu

  • (We'll get back to you within 24 hours. Thank you for your time!)

1. Shipping Area

We currently provide shipping to the Mainland EU.

Varla will do our utmost to deliver your package as fast as possible.

  • For scooters in stock, we dispatch the next business day.
  • After the scooter is dispatched, a tracking number will be sent to your account for your reference.
  • Normally, the delivery day varies according to your location, but generally 5-12 days within the mainland EU.

The following is a list of EU countries our Electric Scooters can be shipped to:

Electric Scooter Rate

Parcel Rate

Custom Duties

Countries

€ 40

€ 15

N/A

Germany, Belgium, Austria, Poland, Denmark, Luxembourg, Czech Republic, The Netherlands.

€ 50

€ 18

N/A

France, Hungary, Sweden, Italy, Slovakia, Slovenia, Monaco.

€ 60

€ 21

N/A

Spain, Portugal, Ireland, Finland, Lithuania.

€ 80

€ 23

N/A

Greece, Latvia, Romania, Croatia, Estonia, Bulgaria.

There is no delivery service to the following regions of individual countries:

  • Denmark: Greenland and the Faroe Islands
  • France: overseas departments
  • Italy: Campione d'Italia, Livigno
  • Spain: Canary Islands and Ceuta + Melilla
  • Finland: Åland Islands

2. Delivery Time

In-stock items typically ship from our warehouse in Germany within 3-5  working days once the order is placed and payment has reflected.

Delivery times and fees will vary depending on where you live.

Once shipped, you will receive a shipping confirmation that includes your tracking number, so you can track your order(s) from time to time.

We are unable to provide additional shipping information or documentation for third party shipping. Any delivery dates provided by Varla are estimates. 

Any changes that the customer makes regarding shipping after the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences surrenders the option for replacement items and/or refunds if any issues occur. 

*Due to the impact of the epidemic, the time for the order to be delivered to you will be different from the estimated time by 5-15 days.

3. Change of delivery address

NO FEE for changing the delivery address BEFORE we provide you with the tracking number.

€30 FEE for changing the delivery address is successful if the logistics information shows during transport.

€150 FEE will be charged if the package has already been successfully delivered to the original address.

4. Order Tracking

You can track your order and shipping & handling information on your account if you have registered one on varlascooter.eu. For more shipping information, email info@varlascooter.eu. We will get back to you in 24 hours. 

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