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Email: info@varlascooter.eu

1. What does Varla stand for?

Venture——If you want to venture out, we will be your best partner.
All-terrain——With Varla scooter, you can conquer all-terrain in a trendy way.
Rambler——Be a rambler, admire out of surprising views on the road.
Limitless——You can go wherever you want, with no limit.
Action capability——No matter what questions proposed by you, we will act immediately.

2. Does Varla ship internationally?

At this moment, we only ship to the EUROPEAN UNION and UNITED KINGDOM.

For customers based in the United States, please visit the link below and shop on this site:

www.varlascooter.com

3. How long will it take for my package to arrive?

In-stock items typically ship from our warehouse in the Germany within 3-5 business days once the order is placed and payment has reflected.

Delivery time depends on where you live. 

All expected delivery dates given by VARLA are based on estimates.

Check out the item's product page for the most up-to-date shipping information.

4. Will I receive a tracking number?

Yes, our system will email you once the package has tracking number. And you can track your order here.

5. WHAT IS COVERED UNDER THE 12-MONTH / 2-YEAR LIMITED FACTORY WARRANTY?

All VARLA Scooter are covered under this all-inclusive warranty for the original owner against all manufacturing defects.

Affected Part Warranty Period Service Content

Throttle

24 months

Free maintenance

Controller

24 months

Free maintenance

Frame

24 months

Free maintenance

Motor

12 months

Free maintenance

Charger

12 months

Free maintenance

Inner Tube

1 Month or 100KM

Free replacement

Brake Pad 1 Month or 100KM Free replacement
Kickstand 1 Month or 100KM Free replacement
Fenders 1 Month or 100KM Free replacement
Aesthetic Damage Not Covered                   -

6. Are Varla Electric Scooters Legal?

In most areas of the European Union electric scooters have the same laws as electric bikes. The general conclusion is that electric scooters are like bicycles — no extra regulations are needed. In most places you can ride your electric scooter on pavements, trails, and streets that have bike lanes. You won’t need a license, registration or insurance, but sidewalks are off-limits.

7. What are the available modes of payment?

a. If you have a PayPal account, please try to pay by PayPal.

b. Please switch to your other credit/debit cards.

c. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).

8. Do you have discounts or promotions?

Sign up in our website to get €50 coupon!

9. How do I make a return?

You could read the details of our Refund Policy.

10. How long does it take for me to get a refund?

We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 72 hours (or on your next paper statement). 
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